Payment

That depends on your monthly plan. A one-time Doggy-Box will cost you € 29,95, six months will cost you € 27,95 apiece and 12 months will only set you back € 24,95 for each Doggy-Box.

  • Credit cards (VISA, MasterCard, American Express)
  • Paypal
  • Debit Cards (Maestro)
  • iDeal
  • Belfius
  • KBC
  • SOFORT
  • Bank Transfer

Free shipping in the Benelux.

Did something go wrong while fetching your Doggy-Box? Send us an email via hello@doggy-box.com, and we’ll figure out the problem together so your dog receives his box of tail wagging fun soon.

Account

Did you make a mistake, move recently or want to have your Doggy-Box delivered at work? Not a problem: just login to our site via your account and change your details directly. Need help? Bark your problem via hello@doggy-box.com or 0032 11 96 18 64 .

Only if you pick the 6 or 12-month subscription, then we will renew your membership-selected period so your addicted dog shouldn’t miss out on the good stuff. If you still want to cancel this, you can change your membership by logging in to our website via your account. Can’t figure it out? Give us a growl via hello@doggy-box.com or via 0032 11 96 18 64

Has your dog’s basket moved or do you want to change your type of box? Sign in to our website with your account information, and save your changes.

Are you and your furry friend taking a trip, or has he not been good enough to receive a new Doggy-Box? If so, you can pause your account: change your personal details via your account or send us an email via hello@doggy-box.com and we’ll be happy to prick up our ears for you!

Your doggie will be sad if you do, but you can do so easily. If you don’t value your friend’s happiness, you can cancel your membership in your account on our website or by emailing hello@doggy-box.be.

If you want to pause or cancel your membership, you should do so at least 15 days before the planned arrival of your order. That way, we’ll have plenty of time to bring our furry staff up to date on the change!

Delivery

Doggy-Box sends out boxes for free in the Benelux. Please contact us via mail in case you want to ship it to another country. We are more than happy to find an ideal solution.

You could ship your precious doggy-box to your home, office, a pickup location, friends, …

Your very first box of furry fun will arrive at your doorstep 2 business days after your order. If you choose a monthly subscription (6 or 12 months), you’ll receive your next Doggy-Box exactly a month later. For example, if you order on May 15th, you will receive your next Doggy-box around June 15th. You won’t receive all boxes at once: that way, you’ll find a surprise on your doorstep every time!

Sure you can, but I’m sure your dog wouldn’t like it. Let us know what was wrong with the box via recall@doggy-box.com and we will send you everything you need to return it.

A Doggy-Box will take 2 business days to arrive to your dog’s basket. If it hasn’t arrived on time, you can give us a growl via hello@doggy-box.com or 0032 11 96 18 64.

Products

Absolutely. The treats, dog food and toys are sourced from the highest quality vendors, which means they are healthy for your dog. At Doggy-Box, we only combine paws with companies that are as committed as we are when it comes to animal welfare.

Tell us exactly which allergies your furry friend has via hello@doggy-box.be. We’ll put custom products in his box, so he won’t suffer scratching marathons.

Although we are convinced that even the fussiest little eater will devour our treats, some snacks might not make your dog water as others. Tell us which snacks your dog turns up his snout for, so we’ll make sure to put other products in your next Doggy-Box.

If your pup has grown, or if you’ve adopted a second furry friend, you can change your dog’s size. That way, we’ll keep delivering the right products for your furry family. Simply change the size via your account.

No, that remains an – always pleasant – surprise! If your dog does, however, receive something that is not quite his cup of tea, you can always let us know via the feed-bark. That way, we’ll make sure to put another tasty product in his next Doggy-Box!